Returns & Refunds

Your return window

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you have a legal right to cancel an online order without giving a reason, running until 14 days after the day you receive the goods.

We voluntarily extend this to 30 days from the day your order is marked as delivered. Once that window closes, the return option on the order is no longer available, though your rights over a faulty or misdescribed item are separate and last much longer — see below.

How to return an item

1. Request the return. Sign in and open the order in your account, then use the return option and tell us briefly why. If you would rather not use the website, email Azuronn@example.com with your order reference — any clear statement that you are cancelling is enough.
2. Wait for confirmation. We review the request and confirm it, along with the return address and anything specific to your piece.
3. Repack the piece. Include the original gift box, care card, and any certification or documentation that came with it.
4. Send it back. Use a tracked and insured service and keep your proof of postage. Jewellery is valuable, and until it reaches us it remains your responsibility.
5. Receive your refund. We inspect the piece on arrival and refund to your original payment method.

Return address

123 Diamond Street, London, United Kingdom

Please request your return before posting, so we can match the parcel to your order.

Condition of returned items

To qualify for a full refund, the piece must come back:

• unworn, and free from scratches, sizing marks, perfume, make-up or damage;
• with all security tags and labels still attached and unbroken;
• in its original gift box and outer packaging;
• with any certificate, valuation or care documentation supplied with it.

You are entitled to examine a piece as you would in a shop. Trying a ring on to check the fit is fine. Wearing it out, resizing it elsewhere, or altering it is not. If the value of the goods has been reduced because you handled them more than was necessary, we may deduct a proportionate amount from your refund and we will always explain the deduction before making it.

A missing certificate for a certificated diamond may reduce the refund by the cost of replacing it.

What cannot be returned

The cancellation right does not apply, and we cannot accept a change-of-mind return, for:

• Bespoke and made-to-order pieces made to your specification;
• Personalised items, including anything engraved with names, dates or initials;
• Pieces altered at your request, such as a ring resized to a non-standard size or a chain shortened;
• Earrings for pierced ears once the hygiene seal is broken, on health grounds;
• Gift cards.

These exclusions never apply to a faulty item. If a bespoke or personalised piece arrives faulty or is not what was agreed, you have the full statutory remedies described below.

Who pays return postage

Refunds — how and when

• Refunds go back to the original payment method. We cannot refund to a different card or account.
• We process the refund within 14 days of receiving the goods back, or of you giving us proof that you have sent them, whichever is earlier.
• Once we issue it, your bank or card provider usually shows the money within 3 to 5 working days.
• Where a discount code was applied, we refund the amount you actually paid.
• If you return part of an order and that takes it below a discount code's minimum spend, we may adjust the refund to reflect the discount you were no longer entitled to.

Exchanges and resizing

Prefer a different size, metal or piece? Tell us when you request the return and we will arrange an exchange instead of a refund. If the new piece costs more, we will send a payment link for the difference; if it costs less, we refund the difference.

We also offer one complimentary ring resizing within 60 days of purchase on standard designs. Some settings — eternity bands and certain channel or tension settings in particular — cannot be safely resized, and we will tell you before starting work if that applies to your ring.

Faulty or misdescribed items

This is a separate right from changing your mind, and it lasts far longer. Under the Consumer Rights Act 2015 goods must be as described, fit for purpose and of satisfactory quality. If yours are not:

• within 30 days of delivery you can reject them and get a full refund;
• up to 6 months you can ask for a repair or replacement, and a refund if that does not resolve it;
• up to 6 years you may still have a claim, though you may need to show the fault was present at delivery.

Fair wear and tear from normal use is not a fault. Please email Azuronn@example.com with your order reference and photographs, and we will sort it out.

Cancelling before dispatch

If your order has not yet shipped, you can request a cancellation from the order in your account. We stop the order and refund you in full — no need to wait for delivery and return it.

Gifts

If you received a piece as a gift, the return right belongs to the person who bought it, so please ask them to contact us. Any refund goes back to their original payment method. Where possible we will offer an exchange or credit instead, so the gift can be discreetly resolved.

Questions

Email Azuronn@example.com or call 9876543210, Monday to Friday, 9am to 6pm (UK time). See also our Delivery Information and Terms & Conditions.