Delivery Information

Delivery options and costs

You choose your delivery option on the product page before adding to your basket, and the choice is shown against each line in your basket so you can check it before paying.

How the Express charge is calculated

Express Delivery is charged per item, not once per order. The surcharge is £25.00 for each unit, so a quantity of three pays it three times. Basic delivery is always free, whatever the order value or quantity. The exact total is always shown in your basket and at checkout before you confirm payment.

Where we deliver

We currently deliver to addresses in the United Kingdom only, including England, Scotland, Wales and Northern Ireland. We are unable to ship to addresses outside the UK, to PO boxes, or to forwarding services.

We can deliver to a work address or an alternative address if that is easier — enter it as the delivery address at checkout. Because every parcel needs a signature, please choose somewhere that will be attended.

Dispatch and processing

• Orders placed before 2pm on a working day are normally prepared for dispatch the same day.
• Orders placed after 2pm, at weekends, or on UK public holidays are prepared the next working day.
• Working days are Monday to Friday, excluding UK public holidays.
• Pieces that need resizing, engraving or bespoke work take longer to prepare; we will confirm the expected date with you directly.
• Delivery estimates run from dispatch, not from when you order.

Timings are estimates rather than guarantees. Where no delivery period has been agreed, we will deliver within 30 days of the contract, as the Consumer Rights Act 2015 requires.

Tracking your order

You can follow your order at any time in your account. The status moves through Processing, Shipped and Delivered. A tracking reference appears against the order once it has been shipped — it is not issued while the order is still being prepared, because the parcel has not yet been handed to the courier.

Insurance, signature and packaging

• Every parcel is fully insured for its full value while in transit, at no extra cost to you.
• A signature is required on delivery. Parcels are not left unattended or in a safe place.
• Packaging is deliberately discreet on the outside — nothing on the label indicates jewellery.
• Inside, each piece arrives in our signature gift box with its care card and any certification.
• Risk in the goods passes to you once they are delivered to the address you gave us.

If something goes wrong

Nobody was home

The courier will leave a card and attempt redelivery or hold the parcel at a local depot. Follow the instructions on the card or use your tracking reference to rearrange.

Your parcel is late

If your order has not arrived within 5 working days of the estimated date, email Azuronn@example.com with your order reference and we will investigate with the courier. If delivery is essential by a particular date and we miss it, you have the right to cancel and receive a refund.

Your parcel arrived damaged

Please do not sign for a parcel that is visibly damaged if you can avoid it. Either way, contact us within 48 hours with photographs and we will arrange a replacement or a full refund.

Wrong item received

Contact us and we will arrange collection and send the correct piece at our cost. You will never be out of pocket for our mistake.

Changing your delivery address

If you need to change the delivery address, contact us as soon as possible with your order reference. We can usually amend it before dispatch. Once a parcel has been handed to the courier we cannot redirect it, and you would need to rearrange delivery with the courier directly using your tracking reference.

Returns

You have 30 days from delivery to return an unworn piece. Full instructions, exclusions and refund timescales are on our Returns & Refunds page, and your statutory rights are set out in our Terms & Conditions.

Still need help?

Email Azuronn@example.com or call 9876543210, Monday to Friday, 9am to 6pm (UK time). You can also see all the ways to reach us on our Contact page.